• Manage Team

• Centralized AI prompt management for all bots in a workspace.
• Easily create, edit, and activate/deactivate prompts.
• Enhance live chat interactions by providing AI-generated responses based on predefined prompts.

1. Go to AI Prompts under AI & Automation.
2. Click on “+ AI Prompt” to create a new prompt.
3. Define the prompt name and content (e.g., summarize text, generate a reply, analyze sentiment).
4. Use the prompt in live chat or integrate it into automation flows.

• Summarization: Automatically generate concise summaries of user messages.
• AI-powered replies: Provide AI-driven responses to common user queries.
• Lead qualification: Analyze user responses and categorize them based on AI analysis.

💡 AI Prompts bring automation and intelligence to live chat interactions! Try it out today.

1. Last Bot Interaction Minutes Ago
   
   
   • Allows filtering users based on the time elapsed since their last bot interaction.
2. Last Message Minutes Ago
   
   
   • Filters users based on when the last message was received in a conversation. It doesn’t matter the message was send by the bot or the user.

• These filters can be used in conditions when setting up automation, audience segmentation, and workflows.
• Helps refine user targeting based on engagement activity.

• Enables better automation triggers based on user inactivity.
• Helps segment users for re-engagement campaigns.
• Improves chatbot flow optimization by responding based on recent user activity.

• Location: Navigate to Settings → Live Chat → Live Chat Features to enable this option.
• Functionality:
  • When enabled, chat messages will remain visible even after the status changes.
  • Chats will only disappear after a page refresh or reload, preventing them from being instantly removed.

• Allows agents to review chat history even after a status update.
• Prevents accidental loss of context when handling multiple conversations.
• Enhances workflow efficiency and chat management.

Enable this feature today to improve chat handling and ensure a seamless user experience! 🚀

• Added the ability to set Partner Addons to an Inactive status, providing more control over addon availability.

• Enables easy deactivation of unused or outdated addons without deleting them.
• Improves addon management by allowing toggling between Active and Inactive states.

• Added DeepSeek AI Integration under the Artificial Intelligence section, allowing users to connect their DeepSeek API key for advanced AI capabilities.

• Enables seamless integration with DeepSeek AI for enhanced automation and intelligence.
• Expands the range of AI tools available for building smarter workflows and interactions.

• Added new fields to the API response for managing subscriber status:
  • SubscribeToBot: Tracks when a user subscribes to the bot.
  • UnsubscribeFromBot: Tracks when a user unsubscribes from the bot.
  • OptinSms: Tracks when a user opts into SMS communication.
  • OptoutSms: Tracks when a user opts out of SMS communication.
  • OptinEmail: Tracks when a user opts into email communication.
  • OptoutEmail: Tracks when a user opts out of email communication.

• Enhances the ability to track and manage subscriber interactions and preferences effectively.
• Provides detailed insights into subscription and opt-in/opt-out activity for better personalization and compliance.

• Added a new Trigger: “Message Sent by Agent,” allowing workflows to activate when an agent sends a message during a conversation.

• Enables automation based on agent interactions with users.
• Improves efficiency by triggering relevant actions or workflows in response to agent-sent messages.

• Introduced a Media Library option in Workspace Settings, allowing users to manage and display media uploaded by the current agent.
• The default configuration shows media uploaded by all agents, but this can be customized to display only the media uploaded by the active agent.

• Streamlines media management with agent-specific filtering.
• Enhances accountability and reduces clutter by showing relevant media files.

• Added a Usage and Limit Display feature on the Inbound Webhook page, showing the number of webhook requests used out of the daily limit.

• Provides real-time visibility into webhook usage to help users manage their limits effectively.
• Enables better planning and monitoring of inbound webhook requests for uninterrupted functionality.

• Introduced an Audio Recorder toggle in the WebChat widget settings, enabling users to record and send audio messages directly through the chat interface.

• Enhances communication by supporting voice-based interaction.
• Provides a more accessible and convenient option for users who prefer speaking over typing.

• Added a Send Test Email button to the email template editor, allowing users to preview their email designs in their inbox before sending them to recipients.

• Ensures email templates are reviewed and display correctly across devices and email clients.
• Saves time by identifying and resolving formatting issues before finalizing the email.

• Updated server IP list to include new IPs for improved system functionality and enhanced connectivity.
• Reference the latest server IP list here: Server IP List to Whitelist
  .

• Stripe Checkout URL Action:
  Added a Currency field allowing users to specify the transaction currency directly within the action setup.
  
  
• PayPal Checkout URL Action:
  The same Currency field functionality is now available, enabling custom currency settings for each checkout.
  
  
• Default Option:
  Currency defaults to E-commerce Settings but can now be overridden for greater flexibility.
  
  

• Support for multi-currency transactions.
• Enhanced control over payment workflows, ideal for global businesses.

New Filtering Options:

1. Message Type:
   
   
   • Filter messages by their type, including:
     • Image
     • Video
     • Email
     • Audio
     • File
     • Text
2. Sent By:
   
   
   • Filter messages based on the sender:
     • User
     • Agent
     • Bot

• Easily locate specific types of messages within a conversation.
• Focus on messages from a particular source (e.g., user-generated or bot replies).
• Streamline live chat management for better customer support.

• Trigger Actions: Automatically respond or take specific actions when users react to your posts on Facebook or Instagram.
• Support for All Reactions: Includes all reaction types like Like, Love, Haha, Wow, Sad, and Angry.

• Engagement Tracking: Monitor user reactions to measure the effectiveness of your posts.
• Personalized Follow-Ups: Send tailored messages or offers based on user reactions.

This feature empowers you to engage with your audience in real time and strengthen your social media strategy! 🎉

• Trigger Actions: Automate responses or workflows when users react to your messages on WhatsApp.
• Reaction Support: Compatible with all WhatsApp reactions like 👍, ❤️, 😂, 😮, 😢, 🙏, and more.

• Real-Time Engagement: Instantly acknowledge or respond to user reactions on your messages.
• Insightful Follow-Ups: Customize your next steps based on the type of reaction received.

This feature allows you to keep the conversation flowing and create more meaningful interactions on WhatsApp! 🚀

• Custom Trial Periods: Partners can now set a specific trial duration (in days) for newly created workspaces.
• Parameter Integration: Include the trial_days key in the request body when calling the API.
• Default Behavior: If trial_days is not provided, the system will fall back to the default trial duration.

{
  "name": "string",
  "email": "string",
  "password": "string",
  "team_name": "string",
  "require_email_verification": "yes",
  "template_ns": "string",
  "trial_days": 14
}

1. GET /installed-mini-app/list
   
   
   • Purpose: Retrieve the list of all installed mini apps in the system.
   • Use Case: View and manage all installed apps effortlessly.
2. POST /installed-mini-app/update-api-key/{app_id}
   
   
   • Purpose: Update the API key for a specific installed mini app.
   • Parameters:
     • {app_id}: The unique identifier of the installed mini app.
   • Use Case: Refresh or change API keys for improved security or new integration configurations.

These endpoints empower developers and administrators to better manage mini app installations and their respective credentials. 🚀

• Key Features:
  • Add links, images, and rich text formatting with Markdown.
  • Syntax highlighting for code blocks and inline code.
  • Preview changes in real-time while editing.

• Default Timezone: Set a default timezone for newly created workspaces, ensuring uniformity across accounts.
• Default Country Code: Define a default country code prefix for phone numbers when creating new bot users, streamlining data entry and consistency.

• Navigate to the desired WhatsApp flow.
• Use the new “Edit Screens” option to make updates to your flow screens seamlessly.

This feature streamlines updates and keeps your flows agile for real-time improvements. 🚀

• in: The last message was received from the user.
• out: The last message was sent to the user by the bot.
• agent: The last message was sent by a live chat agent.

• Remove All Smart Delays: Instantly clear all smart delay actions associated with a bot user.
• Remove All Scheduled Messages: Quickly delete all scheduled messages queued for a bot user.

These additions make it easier for you to reset or adjust bot activities in bulk, ensuring more flexible and precise management of user interactions.

1. Purchase the HTML Script Add-On: This is required to add custom scripts on your partner page.
2. Insert the Script:
   • Add the following code to capture parameters:
3. <script type="text/javascript" charset="utf-8">
     var _uf = _uf || {};
     _uf.domain = ".dfktv2.com";  // Replace with your partner domain
     _uf.additional_params_map = {
       affiliate: "UC_AFFILIATE",
       code: "UC_code"
     };
   </script>
   <script src="https://d12ue6f2329cfl.cloudfront.net/resources/utm_form-1.2.0.min.js" async></script>
   
   
   • Make sure to replace _uf.domain with your own partner domain.
4. Customization: To capture additional parameters, refer to our help documentation or YouTube tutorials for guidance.

• You can now create a Limited-Time Offer template for your WhatsApp campaigns.
• The template includes options for adding expiration dates, copy code buttons, and customizable headers, body text, and call-to-action buttons.

• You can now view detailed statistics for sequence messages, including how many users have completed the sequence and how many are still active in the sequence.
• This update provides better insight into user engagement and helps track the progress of your sequence campaigns.

• A new CSS class will be added to the <body> tag when a partner domain is loaded within an iframe.

• This feature allows for better customization and styling of content displayed in iframes by detecting if the partner’s domain is embedded, providing enhanced control for partners.

• Track Conversations: Keep a record of new, closed, and reopened conversations for deeper analysis.
• Agent Performance Reports: Monitor the speed at which conversations are assigned and resolved, as well as how quickly agents respond to assigned conversations.
• Conversation Analytics: View conversation reports with insights into the number of conversations solved, response times, and resolution efficiency.

• Go to Workspace Settings -> Conversation to enable the feature and configure the session timeout.

For more detailed information on how to use Conversation Mode, refer to our help documentation.

• Bot User Timezone
• Workspace Timezone
• Telemarketing Timezone (for SMS channel)

This ensures that your delays align with the appropriate time zones based on your bot's users, workspace location, or telemarketing regulations for SMS campaigns.

• API Key Required: Sign up for a Coze account to obtain your API Key and Default Bot ID.
• Usage: Enter the API Key and Default Bot ID in the settings to activate Coze AI for your bots.
• Learn More: For further details, visit Coze.

• Cost: $20 per month per 1000 requests.
• Limit: The limit applies to the number of inbound webhook requests per 24 hours for each bot.
• Default Requests: 500 requests per 24 hours for each bot.
• Addon Increase: When the first addon is added to a bot, the limit increases to 1000 requests per 24 hours (not 1500).
• 
  

• Cost: $20 per month per 10 additional seconds.
• Default Timeout: 15 seconds for external requests, 30 seconds for OpenAI requests.
• Addon Increase: After the first addon is added, the external request timeout will be 15+10=25 seconds, and the OpenAI timeout will be 30+10=40 seconds.

• Shopify Integration: Set up, get, and delete Shopify credentials using API.
• WooCommerce Integration: Manage WooCommerce credentials through API actions.
• OpenAI Integration: Integrate OpenAI API directly using our endpoints for seamless operations.
• S3 Storage Integration: Set up and manage your S3 storage credentials via API endpoints.

Where to Find It: Access these APIs through the Integration section of the UChat API documentation.

• Total messages sent and received.
• Cost of each conversation.
• Template message types used.

Where to Find It: Navigate to Content -> WhatsApp Conversations in the UChat dashboard to view these analytics.

• All template messages sent via WhatsApp will be visible in live chat.
• Improved live chat experience for agents managing conversations.

• This feature allows automatic tax calculations based on your Stripe setup.
• Easily manage taxes for client subscriptions.

• Choose from a range of colors for your team labels.
• This feature improves visual organization and team clarity.

• The WhatsNew card will show recent updates and announcements for all workspaces.
• The Error Logs card will display any relevant error information, providing an easier way to monitor and troubleshoot issues across your workspace.

• You can access the Postcode field through the User System Fields in your bot settings.
• This field can be used for personalizing automations, filters, or targeting users based on their location.

• Address
• Website
• Extra Info

These additions enhance your ability to capture detailed user information, improving personalization and engagement strategies.

Update your user profiles today to take advantage of these new fields!

• WhatsApp Flows: You can now create, manage, and sync WhatsApp flows easily through the Contents section.
• The API enables smoother automation and enhanced flow management.

• Text Typing Effect: When enabled, this feature will display messages in a streaming format, simulating the effect of typing out the text message as it is being sent.

This can enhance the user experience by adding a dynamic and interactive touch to the chat interface.

• Side Panel: Open the URL directly within the live chat window for quick access.
• Popup Window: Open the URL in a separate window for more flexibility.
• New Tab: Open the URL in a new browser tab for easy multitasking.

This feature provides agents with enhanced versatility when accessing external links while assisting users.

• List WhatsApp Templates: Retrieve the list of available templates.
• Create a WhatsApp Template: Allows you to add a new template via API.
• Delete WhatsApp Template: Remove unwanted templates using the delete API.
• Sync WhatsApp Templates: Sync your templates with the WhatsApp service.

• Public segments are available to all workspace members.
• Private segments are only visible to the creator.

Only the admin or owner of the workspace can create public segments, giving you more control over user management and segmentation.

1. Only messages from agents can be sent
2. Messages from agent, trigger and smart delay will be sent

This allows for more flexibility

You can find the settings, in the settings -> general -> Pause bot automation option

• Country
• Region
• City

We added a new feature called "Rate Limit Attempt"

consider this action as a condition check, if too many attempts, then it will skip the following actions, if allowed, it will continue as normal

This can be used for a bunch of use cases like: 

• Notification attempts per time interval
• retries on external requests
• limit the number of users going through a certain section of a flow

• Partner credit auto topup. When your credits are too low you can now automatically top-up to prevent workspaces getting downgraded
• Partner client points auto topup. Similar to the first option but based on a client level

1. Default -› opens in chat window
2. Current window -› moving to the external link inside the same tab
3. New window -› Moving to the external link in a new tab

• MySQL
• Postgresql

• triggers
• smart delay
• keyword match
• inbound webhook

• List Reviews: Get a list of all your reviews
• Get Review: Get information about a single review
• Reply to Review: Enables you to respond to a review
• Delete Review Reply: Enables you to delete a reply that has been made to a review

Documentation can be found here

• Inbound webhooks
• Error logs

• Is SSO user
• Has SSO user connected

With these conditions you are now able to use it in different use cases to identify the user across channels

1. If you have a language like Arabic where the standard is to type from right to left the system will now automatically pick this up
   
   

   

2. We also improved the conversion of custom field variables into actual custom fields
   

   

   
   This way you will be able to dynamically let those variables convert into the actual custom fields. 
3. On some elements like buttons when you pressed enter it went to a new line which did not make much sense on that element itself has now been solved to stick to just 1 line. 

We have added the option to allow you to have a pagination on dynamic multiple-choice options

This will help you if your total number of items needing to show surpasses 10. This is available in the following channels: 

• Webchat
• Messenger
• Instagram
• Google