New
Updated
Feature: add AI Prompts in Flow Automation, can be used in live chat
We are excited to introduce AI Prompts in Flow Automation!
This feature enables custom AI-driven responses that can be shared among all bots in the workspace and used in live chat interactions.
This feature enables custom AI-driven responses that can be shared among all bots in the workspace and used in live chat interactions.
📌 Where to Find It
Navigate to AI & Automation → AI Prompts in the sidebar.
🚀 Key Capabilities
- Centralized AI prompt management for all bots in a workspace.
- Easily create, edit, and activate/deactivate prompts.
- Enhance live chat interactions by providing AI-generated responses based on predefined prompts.
🔧 How to Use
- Go to AI Prompts under AI & Automation.
- Click on “+ AI Prompt” to create a new prompt.
- Define the prompt name and content (e.g., summarize text, generate a reply, analyze sentiment).
- Use the prompt in live chat or integrate it into automation flows.
🔥 Example Use Cases
- Summarization: Automatically generate concise summaries of user messages.
- AI-powered replies: Provide AI-driven responses to common user queries.
- Lead qualification: Analyze user responses and categorize them based on AI analysis.
