add AI Intent Recognition in AI actions
A new AI Intent Recognition action is now available in your workflow builder under AI Actions.
🧠 What It Does:
- Uses LLMs (e.g., OpenAI) to detect user intent based on their input
- Supports custom prompts and contextual analysis
- Can optionally include AI Agent message history to improve recognition accuracy
🧰 Configuration Options:
- Model: Choose from your available LLM providers
- System Prompt: Customize with business-specific rules or terminology
- Include AI Agent Messages: Enable to pass previous conversation context
- Input: Define the variable or field to evaluate (default is ST Last Text Input)
📍Where to Find It:
In any workflow, navigate to:
AI Actions → AI Intent Recognition
AI Actions → AI Intent Recognition
Use this feature to dynamically route conversations, trigger specific flows, or build smarter AI-driven automation experiences.