add option to save comment reply as bot message in Facebook API and Instagram API
You can now choose to save comment replies as bot messages directly inside the Live Chat window!
📩 What’s New:
A new toggle option Save as Bot message has been added to:
- Facebook API → Reply to Comment
- Instagram API → Reply to Comment
When enabled, the reply is:
- Added to the AI Agent’s chat history
- Visible in the Live Chat thread (but excluded from preview testing)
📍Where to Find It:
Navigate to:
Action > Advanced Actions > Facebook API or Instagram API
Then choose Reply to Comment
Action > Advanced Actions > Facebook API or Instagram API
Then choose Reply to Comment
This update makes it much easier to sync public replies into chat history for seamless AI Agent conversations across platforms.
