Improved Updated
16 days ago

Last Message Type in System JSON Field for User

We’ve introduced a new field called Last Message Type in the system JSON for user data. This field helps you identify the nature of the last interaction with the user and supports the following values:
  • in: The last message was received from the user.
  • out: The last message was sent to the user by the bot.
  • agent: The last message was sent by a live chat agent.
This enhancement allows you to better track recent interactions and personalize responses based on the last message type.