Feature: add Facebook Handover actions to Facebook API, allow to take thread control, pass thread control to meta inbox
You can now manage **Facebook Page Handover Protocol** directly through the **Facebook API** action in your workflow.
🔁 What’s New:
Two new actions are available under `Facebook API` → `Page Handover`:
- 🔄 Take Thread Control
Claim the conversation thread and route it to your bot or automation.
- 📤 Pass Thread Control to Meta Inbox
Transfer the conversation back to the Meta (Facebook) human inbox.
These actions enable seamless transitions between human agents and automated bot conversations.
📍Where to Find It:
`Actions → Facebook API → Page Handover`
---
Ideal for hybrid support experiences where your bot can handle FAQs and agents can step in when needed, or vice versa.
🔁 What’s New:
Two new actions are available under `Facebook API` → `Page Handover`:
- 🔄 Take Thread Control
Claim the conversation thread and route it to your bot or automation.
- 📤 Pass Thread Control to Meta Inbox
Transfer the conversation back to the Meta (Facebook) human inbox.
These actions enable seamless transitions between human agents and automated bot conversations.
📍Where to Find It:
`Actions → Facebook API → Page Handover`
---
Ideal for hybrid support experiences where your bot can handle FAQs and agents can step in when needed, or vice versa.