New
Display WhatsApp Template Message Notification in Live Chat
Previously, WhatsApp template messages sent to users were not displayed in the live chat interface.
Now, all WhatsApp template message notifications will show up directly in the live chat window, enhancing transparency and providing full conversation visibility for agents.
Now, all WhatsApp template message notifications will show up directly in the live chat window, enhancing transparency and providing full conversation visibility for agents.
Details:
- All template messages sent via WhatsApp will be visible in live chat.
- Improved live chat experience for agents managing conversations.