With this update, UChat introduces Conversation Mode to provide detailed insights into your support operations.
New Features:
Track Conversations: Keep a record of new, closed, and reopened conversations for deeper analysis.
Agent Performance Reports: Monitor the speed at which conversations are assigned and resolved, as well as how quickly agents respond to assigned conversations.
Conversation Analytics: View conversation reports with insights into the number of conversations solved, response times, and resolution efficiency.
How to Access:
Go to Workspace Settings -> Conversation to enable the feature and configure the session timeout.
For more detailed information on how to use Conversation Mode, refer to our help documentation.
