New
9 days ago

Feature: add TikTok Channel

Changelog — TikTok Channel Integration


✅ Feature Added

  • Introduced a new “TikTok Channel” option allowing connection of a TikTok Business Account to UChat.
  • Automates engagement: comments, ad-clicks and messages from TikTok now feed into UChat workflows.
  • Supports sending text + image replies via the TikTok channel.
  • Enables lead-capture and conversational flows triggered by TikTok interactions.

🛠 How it Works

  1. Connect your TikTok Business Account → grant permissions.
  2. Create a new TikTok channel bot within UChat.
  3. Configure triggers (e.g., comment created, ad clicked) → map to workflows.
  4. Monitor interactions, leads and metrics in the UChat dashboard.

⚠️ Important Notes & Limitations

  • Only text and image message types are supported for now (no GIFs, audio, or stickers).
  • This integration is not yet available in UChat’s OmniChannel bundle.
  • Availability may be restricted by region or business account status — check the documentation for eligibility.

🎯 Why It Matters

  • Turns TikTok engagement into actionable leads and conversations rather than one-off comments.
  • Keeps everything in UChat — reducing the need to switch between TikTok and other tools.
  • Helps brands monetise TikTok more effectively via chat automation and workflow conversion.