Improved
Updated
Add Option to show only email messages in live chat
We’ve added a new "Only Email Messages" toggle in the Live Chat view, allowing agents to filter conversations to display only email messages.
This feature is especially useful for agents who need to focus on email-based interactions, streamlining their view and enhancing workflow efficiency.
This feature is especially useful for agents who need to focus on email-based interactions, streamlining their view and enhancing workflow efficiency.