New Improved Updated
6 months ago

Add option in live chat features, Prepend Agent name to the message sent by agent, whatsapp channel only

We've added a new option in Live Chat Features: Prepend Agent Name to Messages for the WhatsApp channel.

This feature allows you to automatically add the agent's name to the beginning of messages they send, enhancing clarity and personalization in your communications.

Activate this setting to improve message transparency and provide a more personalized experience to your WhatsApp users.

Agent Name Prepend for WhatsApp.jpg 107.05 KB