New
Improved
Updated
Add option in live chat features, Prepend Agent name to the message sent by agent, whatsapp channel only
We've added a new option in Live Chat Features: Prepend Agent Name to Messages for the WhatsApp channel.
This feature allows you to automatically add the agent's name to the beginning of messages they send, enhancing clarity and personalization in your communications.
Activate this setting to improve message transparency and provide a more personalized experience to your WhatsApp users.
This feature allows you to automatically add the agent's name to the beginning of messages they send, enhancing clarity and personalization in your communications.
Activate this setting to improve message transparency and provide a more personalized experience to your WhatsApp users.