Feature: Add Option to Continue Viewing Chat Messages After Status Change

We have introduced a new “Continue Viewing Chat Messages” option in live chat settings.

How It Works:

• Location: Navigate to Settings → Live Chat → Live Chat Features to enable this option.
• Functionality:
  • When enabled, chat messages will remain visible even after the status changes.
  • Chats will only disappear after a page refresh or reload, preventing them from being instantly removed.

Benefits:

• Allows agents to review chat history even after a status update.
• Prevents accidental loss of context when handling multiple conversations.
• Enhances workflow efficiency and chat management.

Enable this feature today to improve chat handling and ensure a seamless user experience! 🚀