Feature: add Instagram Handover actions to Instagram API, allow to take thread control, pass thread control to meta inbox
You can now manage Instagram Direct Message Handover Protocol directly through the Instagram API in your automation workflows.
🔁 What’s New:
Two powerful handover actions are now available under Instagram API:
- 🔄 Take Thread Control
Take over the conversation thread from another receiver (e.g., Meta Inbox).
- 📤 Pass Thread Control to Meta Inbox
Seamlessly return the thread to Meta’s human agent inbox for live support.
Additionally, two new read-only actions provide insight into thread ownership:
- 🧠 Get Thread Owner
Identify the current owner of the conversation thread.
- 👥 Get Non-Primary Receivers
See which apps are available to take over the conversation.
📍Where to Find It:
Actions → Instagram API → Page Handover Actions
