Feature: add new API - Agent Group - list, view, create, update, delete
New API — Agent Group Management (Full CRUD)
Six new Agent Group API endpoints allow you to programmatically manage agent groups in your workspace — list all groups, view a specific group, create, update, delete, and update group members.
New Endpoints
MethodEndpointDescriptionGET | /team/agent-groups | List all agent groups in the workspace
GET | /team/agent-group/{id} | View a specific agent group by ID
POST | /team/create-agent-group | Create a new agent group
PUT | /team/update-agent-group/{id} | Update an existing agent group
DELETE | /team/delete-agent-group/{id} | Delete an agent group by ID
POST | /team/update-agent-group-users/{id} | Update the members (agents) in a group
GET | /team/agent-group/{id} | View a specific agent group by ID
POST | /team/create-agent-group | Create a new agent group
PUT | /team/update-agent-group/{id} | Update an existing agent group
DELETE | /team/delete-agent-group/{id} | Delete an agent group by ID
POST | /team/update-agent-group-users/{id} | Update the members (agents) in a group
Full API docs: uchat.com.au/api#/Agent Group
What's New
- 📋 List all agent groups — retrieve all configured groups with a single GET call
- 🔍 View a specific group — fetch full details of one group by its ID
- ➕ Create agent groups — programmatically provision new groups for new workspaces or departments
- ✏️ Update agent groups — rename or reconfigure groups without touching the UI
- 🗑️ Delete agent groups — remove groups via API for cleanup or workspace teardown
- 👥 Update group members — add or remove agents from a group programmatically
Use Cases
- Partner workspace provisioning — automatically create standard agent groups (e.g., Sales, Support, Billing) when setting up new client workspaces via API
- CRM/HR integrations — sync team structure changes from external systems into UChat agent groups automatically
- Automation workflows — dynamically reassign agent groups based on business rules using n8n, Zapier, or custom integrations
- Pairs with the existing POST /subscriber/assign-agent-group endpoint to create a group and immediately assign users to it in a single workflow
Why It Matters
- Completes the agent management API surface alongside existing agent assignment, listing, and conversation endpoints
- Enables fully automated workspace setup and team management without manual UI intervention
- Particularly valuable for partners managing multiple client workspaces at scale
👉 Located at: API Docs → Agent Group Full docs: uchat.com.au/api#/Agent Group Published: March 24, 2026 at 6:29 am